​AG Tong  announcing a settlement with Norwegian Cruise Line, specifically NCL Bahamas, Ltd., following the multistate investigation of NCL’s sales practices and cancellations procedures during the Covid-19 pandemic. The settlement announced today prohibits NCL from generating or disseminating deceptive or unsubstantiated sales statements to consumers and prohibits NCL from incentivizing sales over the health and safety of consumers during disaster declarations.

“During the height of the pandemic, my office received over 1,000 complaints regarding disrupted travel plans and denied refunds and we recovered $2 million for Connecticut travelers. Companies must ensure all communications with consumers are accurate and fair, especially during an emergency,” – AG Tong