Attorney General William Tong today announced an expanded complaint against Altice/Optimum Online, detailing how the company’s deceptive advertisements intentionally misled Spanish speakers and unlawfully reaped at least $39.1 million in bait-and-switch “Network Enhancement” junk fees from Connecticut consumers.
“Altice lied to their customers, and we are holding them accountable. Altice advertised lifetime deals, while knowingly burying hidden junk fees that raked in at least $39.1 million in added costs. They inexcusably and shockingly sought to mislead Spanish-speaking consumers with Spanish-language marketing featuring buried disclosures in English-language fine print. We’ve received huge numbers of complaints from frustrated and misled consumers. Today’s amended complaint brings additional damning details to our claims and shows that we are prepared to aggressively pursue this case to ensure fair, honest service for Connecticut consumers,” said Attorney General Tong.