Attorney General William Tong announced an investigation into AT&T over unauthorized charges added to customer accounts. The civil investigation follows criminal charges filed against a former AT&T employee in Stafford, Connecticut alleged to have added unauthorized lines to customer accounts in a ploy to earn bonuses and commissions.

“In multiple instances, AT&T employees are alleged to have opened fraudulent lines and added unauthorized charges to win bonuses. We need to understand whether these were isolated bad actors, or whether there is something about AT&T’s practices that is incentivizing or enabling more widespread fraud. If you have information relevant to this investigation, we want to hear from you. And, if you are a customer, please double check your accounts, and report any unauthorized charges,” said Attorney General Tong.