AG Schwalb announced that local subscription-based rideshare company RubiRides Technologies, Inc. (RubiRides) and its CEO and Founder Noreen Butler must provide refunds to families for services they never received, pay $50,000 in penalties, and permanently end operations in the District unless they significantly reform their business practices. This settlement resolves an investigation into RubiRides which found evidence that the company deceptively marketed itself as a safe transportation alternative for children while operating without required licenses, failed to provide promised refunds after the service stopped offering rides, and in some instances charged customers for rides it did not provide.

“This investigation and settlement not only puts an end to a dangerous, unlicensed business, but also puts money back into the pockets of parents that paid for transportation services they never received. We will continue to use the law to protect public safety, ensure that DC consumers are treated fairly, and make sure that all businesses operating in the District play by the rules.”- AG Schwalb