AG James announced an agreement with MVP Health Plan (MVP) to overhaul its mental health provider directory, ensure the accuracy of its mental health provider network, and provide restitution to plan members impacted by the directory’s inaccurate listings. The settlement follows an investigation by the Office of the Attorney General (OAG) that uncovered systemic issues within MVP’s network, including incorrect directory information, that may have left some members unable to access care or forced them to pay out-of-pocket for out-of-network treatment. The agreement, which is the first resolution resulting from Attorney General James’ report, Inaccurate and Inadequate: Health Plans’ Mental Health Provider Directories, requires MVP to adopt significant, industry-leading reforms to improve the accuracy of its online provider directory and pay restitution to impacted plan members.

“New Yorkers seeking mental health care deserve timely, accurate information. When families turn to their health plans for help, they should be able to trust that the information they are given is reliable, and that they can access care without unnecessary obstacles. Today’s agreement holds MVP accountable for its past failures and ensures that plan members can find and access the help they need.” – AG James