AG Jackson sent Ticketmaster a letter demanding answers from Ticketmaster about presale queues, technology issues, and how it monitors and responds to bots and other bad actors that try to disrupt the sales process. This comes after many season ticket holders for the Carolina Hurricanes, who had presale codes, couldn’t get tickets because of issues with Ticketmaster’s queue.  

“Season ticket holders did everything right. They had the codes, they showed up on time, and the system left them in line for hours and without tickets. Ticketmaster’s got one week to respond to our questions.” -AG Jackson