AG Brown announced today that his Health Education and Advocacy Unit (HEAU) within the Consumer Protection Division of the Office of the Attorney General closed 2,068 complaints in Fiscal Year (FY) 2025, assisting patients in saving or recovering nearly $2.6 million dollars, including more than $1.6 million in appeals and grievances cases. The information was included as part of the comprehensive FY 2025 Annual Report on the Health Insurance Carrier Appeals and Grievances Process that is submitted to the General Assembly each year.   
 
“Marylanders shouldn’t have to navigate the health care system by themselves when they get a confusing medical bill or their insurance denies them coverage. That’s where our Health Education and Advocacy Unit comes in: we level the playing field and help Marylanders get the medical care they need, the coverage they have paid for, and the financial assistance they are entitled to.” – AG Brown