AG James urges 23andMe customers to contact company to delete data

Published Date: Mar 25, 2025

AG James issued a consumer alert to customers of 23andMe, a direct-to-consumer genetic testing company, urging them to take action to protect their data. 23andMe collects and analyzes people’s genetic code and uses DNA samples to help people trace their ancestry or detect personal health risks, among other factors. The company filed for bankruptcy and announced plans to sell its assets. Due to the trove of sensitive consumer data 23andMe has amassed, Attorney General James would like to remind New Yorkers that they are able to request that 23andMe delete their personal data and destroy any samples of genetic material held by the company.

“New Yorkers’ genetic data is sensitive information that must be protected at all costs. 23andMe’s bankruptcy announcement is concerning and I am urging New Yorkers to take action to safeguard their data. New Yorkers can follow instructions offered by my office to delete their data or destroy any DNA samples held by 23andMe. Anyone experiencing issues deleting their information stored with 23andMe should contact my office.” – AG James 

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