AG James secured $55,000 in penalties from Lab Worq, LLC (Lab Worq) after the company misled New Yorkers seeking rapid COVID-19 tests in late 2021 and early 2022. Lab Worq falsely advertised 24-hour test results, despite widespread delays in delivering patients’ results. For example, in the two weeks leading up to Christmas in 2021, Lab Worq’s wait time for test results was more than three days, impacting over 90,000 patients who were counting on receiving their results quickly for holiday travel. Some consumers complained of waiting a week or more for results, and others reported never receiving results at all. While Lab Worq is not currently operational, the company and its owner have agreed to provide accurate information concerning test result timelines if Lab Worq offers tests in the future, in addition to paying $55,000 in penalties. Attorney General James has now secured over $580,000 to date from companies that failed to deliver COVID-19 test results as promised.  

“In 2021, consumers were anxious to get COVID-19 tests so they could visit family and friends and return to work during the holiday season. Lab Worq misled consumers by repeatedly promising 24-hour test results that they could not deliver, and now they are paying the price. I will continue to take action against any company that misleads New Yorkers during a public health crisis.” – AG James