AG James, AG Tong and AG Platkin took action to secure automatic refunds for customers of Altice USA (Altice), the owner of Optimum, who have been denied access to MSG Networks (MSG) cable channels as a result of Optimum’s blackouts. In January, Attorney General James called on Optimum and MSG to quickly resolve contract negotiations so New Yorkers would not be impacted by service disruptions. As a result of a contract dispute between Altice and MSG, Optimum cable consumers have been blocked from accessing MSG stations, leaving residents in the tri-state area who paid extra for these sports channels unable to watch them. In a letter to Optimum’s owner, Altice, the attorneys general demanded automatic refunds for customers who have been denied access to the MSG channels they paid for as part of their cable plans. 

“New York sports fans are being put in the penalty box, forced to shell out their hard-earned money for television channels they cannot even watch. Optimum customers have paid for channels to watch their home sports teams, but their cable company is not offering these channels while charging them anyway. I am determined to secure a solution for New Yorkers who have had to endure these unfair blackouts and I urge Optimum and MSG to finally reach a deal so New Yorkers can watch their home teams.” – AG James